Refunds & Cancellation
Important Notice
Please read our refund and cancellation policy carefully before placing an order. By purchasing from EVORI, you agree to these terms.
Cancellation Policy
❌ Cancellation Not Allowed
Once your order status changes to "Processing", cancellation is NOT possible. At this stage, your order is already being prepared for shipment.
✓ When You Can Cancel
You may request cancellation only if your order is still in "Pending" or "Confirmed" status. Contact us immediately at mail@evori.in.
Refund Policy
When Refunds Are Issued
Refunds are ONLY issued for products that arrive damaged or defective.
📹 Video Proof Required
To claim a refund for damaged products, you MUST provide:
- An unboxing video clearly showing the package being opened
- The video must show the product's damaged condition immediately upon opening
- The video must be continuous without any cuts or edits
- Clear visibility of the shipping label and product
Refund Process
- Email us at mail@evori.in with your order number and unboxing video
- Our team will review your claim within 2-3 business days
- If approved, refund will be processed to your original payment method
- Refunds typically take 5-7 business days to reflect in your account
❌ Refunds NOT Issued For
- Change of mind or wrong product selection
- Minor variations from product images (as stated, images are for illustration)
- Damage caused by improper handling after delivery
- Claims without valid unboxing video proof
- Products used, worn, or with tags removed
Shipping Information
Dispatch Time
Orders are shipped within 7 days of order confirmation.
Delivery Time
Delivery takes up to 2 weeks from shipment date.
Shipping Cost
₹90 flat rate. FREE for orders above ₹799.
Coverage
We ship across India. International shipping not available.
Need Help?
If you have questions about your order or need to report an issue, contact us: